Terms of Service

These Terms of Service ("Terms") govern your use of the fotokitaberdua booking site and photography/videography services. By booking a session or using our site, you agree to these Terms.

• Your date & coverage. Once your deposit is received, your date is reserved for you. If your assigned shooter cannot attend due to illness or emergency, we will provide a qualified replacement — or, if we genuinely cannot cover your event, a full refund including your deposit.
• If we cancel. In the unlikely event that we cancel or cannot deliver the agreed service, you receive a full refund of all payments, including the deposit, and we'll help you find an alternative where we can. (The non-refundable deposit applies only to cancellation by you.)
• Your files are safe. We keep secure backup copies of your photos and video from capture until delivery — we won't lose your memories through our own negligence.
• Delivery you can count on. We commit to the turnaround stated in your package. If a delay is caused solely by us and runs well beyond that, we'll keep you updated with a firm revised date and make it right in good faith.
• Your gallery, with warning. Your online gallery stays available for the stated period, and we'll remind you before it closes so you have time to download everything.
• Your privacy. We handle your personal data in line with Malaysia's PDPA — we never sell it, we use it only to deliver your booking, and you may ask us to delete it after your project ends.
• Your photos, your call. We'd love to feature your work, but you can opt out in writing any time before the shoot, and we won't publish private or sensitive images without your consent.
• No surprises. All charges — including any travel — are shown or agreed before you confirm. No hidden fees after booking.
• Fair rescheduling for real emergencies. If you face a genuine emergency (serious illness, bereavement, or force majeure), talk to us — we'll work with you in good faith on a reschedule, subject to availability.
• We're here to help. If something isn't right, contact us first — we aim to respond promptly and resolve it fairly before any formal dispute step.

• A booking request is an enquiry until confirmed by us in writing (email or message).
• Your date is only secured once the required deposit is paid — dates are held on a first-come, first-served basis.
• For online bookings, no physical signature is required: paying the deposit is your formal acceptance of these Terms.
• We reserve the right to decline or cancel a booking at our discretion.
• Any additional services or package upgrades requested on the day of the shoot will not be accommodated unless agreed with us in writing in advance. If we agree to accommodate a request, a custom quote may apply, payable in full before the additional work begins.

• Prices are quoted in Malaysian Ringgit (MYR) and shown at the time of booking.
• A non-refundable deposit — the amount stated in your chosen package — is required upfront to secure your date. Deposits are non-refundable and non-transferable under all circumstances.
• The remaining balance is due before your shoot, by the date stated at booking (typically two (2) weeks before the event date).
• All payments made are final and non-refundable under any circumstances.
• Payments are processed securely via our online payment gateway. We do not store your card or bank account details.
• Pricing includes travel within our based service area. Events outside it may incur additional travel and accommodation charges, shown or advised before you confirm.

• If you cancel, all outstanding balances as agreed must be settled in full. Only upon receipt of full payment will the contract be formally terminated.
• A last-minute cancellation close to the event date may incur a cancellation charge (up to the amount stated in your booking) in addition to forfeiting the deposit.
• If you need to reschedule, you must give us at least the notice period stated in your booking package. Rescheduling is subject to our availability and is not guaranteed; late notice may result in termination of the contract with the deposit forfeited.
• We reserve the right to terminate this contract in the event of late payment, failure to provide required information, or any breach of these Terms. We may recover outstanding balances through legal means, and any resulting legal and associated costs are the client's responsibility.

We are not liable for failure or delay due to circumstances beyond our reasonable control — including acts of God, natural disasters, serious illness, accident, government restrictions, or venue cancellation. In such cases we will work with you in good faith to reschedule to a mutually agreeable date, subject to availability.

• The number and format of delivered files (edited photos, video, and any hard-copy products) are as stated in your chosen package.
• Editing turnaround times for photos, video, and any physical products are stated at the time of booking and run per our current production schedule; you will be updated if timelines change.
• Your online gallery is available for a limited time from delivery — please download and back up your files promptly, as access closes after the stated period.

• For video, music is selected by our team to best suit your film. If a particular song holds sentimental meaning for you, let us know early and we will advise on its suitability.
• Once editing has begun, changing the selected song is treated as a major change and may not be possible, or may incur additional charges.

• All images and videos are processed according to our standard style — the same style shown in our portfolio — and are considered final upon delivery.
• One (1) round of minor amendments is allowed within two (2) weeks of delivery; major changes and re-touches are not included. Additional revision requests will incur extra charges.
• Final files are delivered in high-resolution JPEG (photos) and MP4/MOV (video).
• RAW files may be purchased separately at a price determined by us, released only upon full payment.

• We retain full copyright of all images and videos we create, including behind-the-scenes content.
• You receive a personal-use licence to view, print, and share your delivered media.
• We reserve the right to use any photos or videos produced for portfolio and marketing purposes — online and offline — unless you opt out in writing before the shoot.

• Provide accurate booking details (event time, date, location, full name, phone, and email) and communicate all relevant information clearly and in a timely manner during the enquiry stage.
• Ensure venue access and any required permits for the shoot location.
• The client is responsible for the proper handling of any equipment used during the session. Any damage, mishandling, or loss due to client negligence is the client's liability.
• Treat our crew with respect; we may end a session if safety or wellbeing is compromised.

We do not guarantee that all services will be entirely free from unforeseen technical circumstances, nor any specific outcome or content of the delivered services. In the event of an unexpected technical failure beyond our control (such as memory card or storage corruption), both parties acknowledge such risks exist and will work together in good faith to resolve the situation to the best possible extent. We commit to transparent communication about equipment condition and warranties.

In the unlikely event of equipment failure, illness, or circumstances beyond our control, our liability is limited to a refund of fees paid for the affected service. We are not liable for indirect or consequential losses.

We aim to resolve any concerns amicably — please contact us first. If a dispute cannot be resolved directly, you may refer the matter to the Tribunal for Consumer Claims Malaysia (TTPM) where eligible, or to the Malaysian courts.

We may update these Terms from time to time. The latest version will always be posted on this page.

These Terms are governed by the laws of Malaysia, and disputes fall under the jurisdiction of the Malaysian courts.

These Terms reflect our standard service agreement. Please have them reviewed by a qualified Malaysian legal advisor before relying on them for legal purposes.