Terms of Service

These Terms of Service ("Terms") are entered into between Tulipsfilm and the client(s), and govern your booking and use of our photography and videography services. By paying the deposit for an online booking, you acknowledge and agree to all Terms below — no physical signature is required.

• Your date & coverage. Once your deposit is received, your date is reserved for you. If your assigned shooter cannot attend due to illness or emergency, we will provide a qualified replacement — or, if we genuinely cannot cover your event, a full refund including your deposit.
• If we cancel. In the unlikely event that we cancel or cannot deliver the agreed service, you receive a full refund of all payments, including the deposit, and we'll help you find an alternative where we can. (The non-refundable deposit applies only to cancellation by you.)
• Your files are safe. We keep secure backup copies of your photos and video from capture until delivery — we won't lose your memories through our own negligence.
• Delivery you can count on. We commit to the turnaround stated below. If a delay is caused solely by us and runs well beyond that, we'll keep you updated with a firm revised date and make it right in good faith.
• Your gallery, with warning. Your online gallery stays available for the stated period, and we'll remind you before it closes so you have time to download everything.
• Your privacy. We handle your personal data in line with Malaysia's PDPA — we never sell it, we use it only to deliver your booking, and you may ask us to delete it after your project ends.
• Your photos, your call. We'd love to feature your work, but you can opt out in writing any time before the shoot, and we won't publish private or sensitive images without your consent.
• No surprises. All charges — including any travel — are shown or agreed before you confirm. No hidden fees after booking.
• Fair rescheduling for real emergencies. If you face a genuine emergency (serious illness, bereavement, or force majeure), talk to us — we'll work with you in good faith on a reschedule, subject to availability.
• We're here to help. If something isn't right, contact us first — we aim to respond promptly and resolve it fairly before any formal dispute step.

This agreement is between Tulipsfilm and the client(s) and remains in effect for the duration of the session. It covers all services provided by Tulipsfilm — including but not limited to photography, videography, event setups, and any additional elements discussed and agreed prior to confirmation — and outlines our limitations of liability. The client(s) are expected to fully understand and acknowledge all terms specified herein.

• A non-refundable deposit is required upfront to secure and confirm your shooting date: RM200 for Basic packages and RM500 for Principal packages (as stated in your chosen package).
• Dates are held on a first-come, first-served basis — no date is locked without a deposit.
• The deposit is non-refundable and non-transferable if you cancel (see "Our Commitments to You" for cancellation by us).

• The remaining balance is due no later than two (2) weeks before the event date.
• All payments made to Tulipsfilm are final and non-refundable where the client cancels or fails to fulfil the booking.
• In the event of cancellation, abandonment of the event, or failure to fulfil payment obligations, Tulipsfilm may recover outstanding balances through legal means. Any resulting legal and associated costs are the client's responsibility.

• Tulipsfilm reserves the right to terminate this contract in the event of late payment, failure to provide required information, or any breach of these Terms.
• If the client cancels, all outstanding payments as agreed must be settled in full; only upon receipt of full payment will the contract be formally terminated.
• Last-minute cancellation within two (2) weeks of the event date is not allowed — a charge of 50% of the full balance will apply.

• Any change to the time, date, or location must be notified to Tulipsfilm at least the notice period stated in your booking package (currently one (1) month in advance).
• Rescheduling is subject to our availability and is not guaranteed. Failure to give timely notice may result in termination at Tulipsfilm's discretion, with the deposit forfeited. (Genuine emergencies are handled under "Our Commitments to You".)

• Full edited photos are delivered within seven (7) business days following the event.
• The Full Highlight Video is delivered within sixty (60) business days (approximately two months) after the event.
• Hard-copy products require a production period of approximately three (3) months.
• Your online gallery is available for a limited time from delivery — please download and back up your files promptly, as access closes after the stated period.
• All timelines are subject to our current production schedule; you will be updated accordingly, particularly within the final 2–3 days before the expected delivery.

• All images and videos are processed according to Tulipsfilm's standard specifications and creative style, and are considered final upon delivery. You will receive the same style shown in our portfolio.
• One (1) round of amendments is allowed within two (2) weeks of delivery, with no major changes or re-touches. Additional revision requests will incur extra charges.
• Final soft copies are delivered in high-resolution JPEG (photos) and MP4/MOV (video).
• RAW files may be purchased separately at a price determined by Tulipsfilm, released only upon full payment.

• Songs for video are best selected by our team; if a song holds sentimental meaning for you, let us know and we will advise on its suitability for your video.
• Once editing has begun, changing the song is not allowed — it is considered a major change and additional charges will apply.

• All arrangements regarding the selected package and pricing must be finalised before the deposit is paid.
• Additional services or package upgrades requested on the day of the shoot are not permitted unless agreed in writing with Tulipsfilm in advance. Tulipsfilm reserves the right to decline last-minute additions.
• Should Tulipsfilm accommodate such a request, a custom quotation may be provided (which may differ from the original pricelist), to be agreed and paid in full before the additional work begins. Such charges are included in the final invoice and must be settled before the complete set of deliverables is released.
• To add extra shooters or hours, please inform us earlier — before your event day — to ease scheduling.

• Pricing is inclusive of transportation for events within our based service area only.
• For events held outside our based area, transportation and accommodation will be charged accordingly (if needed).

• The client is responsible for providing all necessary information during the enquiry phase — including event time, date, location, full name, phone number, and email — communicated clearly to Tulipsfilm.
• The client is responsible for the proper handling of any equipment used during the session; any damage, mishandling, or loss due to client negligence is the client's liability.

• Tulipsfilm retains full rights and copyright to all photos and videos produced, including any behind-the-scenes content captured before, during, or after the session.
• You receive a personal-use licence to view, print, and share your delivered media.

Tulipsfilm reserves the right to use any photo(s) or video(s) produced for publicity and promotional purposes, both online and offline — including advertisements, websites, articles, magazines, social media, and other media — to promote Tulipsfilm's services, unless you opt out in writing before the shoot. We will not publish private or sensitive images without your consent.

• Tulipsfilm does not guarantee that all services will be entirely free from unforeseen circumstances affecting the session or post-production, nor any specific outcome or content of the delivered services.
• In the event of an unexpected technical failure beyond Tulipsfilm's control — such as memory card or storage corruption — both parties will work together in good faith to resolve the issue to the best possible extent. (We keep secure backups from capture until delivery — see "Our Commitments to You".)
• Tulipsfilm commits to providing accurate, transparent, and honest information regarding the condition and warranty of its goods and services, and to offering appropriate compensation, replacement, or reimbursement should the goods or services delivered fail to meet the agreed terms.

No physical signature is required for online transactions. By making the deposit, the client acknowledges and agrees to all Terms stated herein. The deposit serves as formal acceptance of this agreement.

These Terms are governed by the laws of Malaysia, and disputes fall under the jurisdiction of the Malaysian courts. Where eligible, unresolved disputes may be referred to the Tribunal for Consumer Claims Malaysia (TTPM).